Terms & Conditions

You can return your purchase within 14 days of delivery if it’s not quite what you hoped for. To be eligible, the product must be unused, unwashed, undamaged, and in its original packaging with all tags still attached. 

If a returned item shows any signs of use or wear, is not in its original condition, or has missing or detached tags, the return will not be accepted, and a refund will be refused. In that case, you may choose to have the item sent back to you at your own expense.

Please note that customised or personalised products cannot be returned.

How to Return

To start the return process, email us at support@wilderwoofs.com with your order number, the reason for the return, and photos of the product and packaging (especially if damaged).

Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service to ensure your return arrives safely, as we cannot be held responsible for items lost in transit.

Damaged or Faulty Items

If your order arrives damaged or faulty, contact us right away at support@wilderwoofs.com with photos of the item and packaging. 

We’ll assess the issue and offer a repair, replacement, or refund, depending on the situation.

Refunds

Once your return is received and inspected, we’ll process your refund within 5 business days. You’ll receive an email confirmation once the refund has been issued to your original payment method.

Depending on your payment provider, it may take up to 10–14 business days for the refund to appear in your account.

Exchanges

We don’t offer direct exchanges. If you’d like a different product, please return your original item and place a new order.