Return Policy

Terms & Conditions
You can return your purchase within 14 days of receipt if it’s not quite what you were hoping for. To be eligible, the product must be unused, unwashed, undamaged, and in its original packaging with tags still attached. Customised or personalised products cannot be returned. If a returned item shows any signs of use or wear, is not in its original condition, or has missing/detached tags, the return will not be accepted and a refund will be refused. In that case, you may choose to have the item sent back to you at your own expense.

At this time, we do not accept returns from outside the European Union. Please consider this before placing your order if you are ordering from the UK, Norway, Switzerland or other non-EU countries.

How to Return
To start the return process, email us at support@wilderwoofs.com with your order number, the reason for the return, and photos of the product and packaging (especially if damaged). Return shipping is the customer’s responsibility, and we recommend using a trackable service to ensure it arrives safely. We are not responsible for missing returns or items lost in transit.

Damaged or Faulty Items
If your order arrives damaged or faulty, contact us immediately at support@wilderwoofs.com with photos of the item and packaging. We’ll resolve the issue by offering a replacement, repair, or refund.

Refunds
Once your return is received and inspected, we’ll process your refund within 5 business days. You’ll receive an email confirmation once your refund has been issued to your original payment method. Depending on your payment provider, it may take up to 10–14 business days for the refund to appear in your account.

Exchanges
We don’t offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.