Return Policy

Terms & Conditions
You can return your purchase within 14 days of receipt if it’s not quite what you were hoping for. To be eligible, the product must be unused, unwashed, undamaged, and in its original packaging (with original tags attached). Customised or personalised products cannot be returned. If the returned item shows signs of use or damage, we may reduce your refund accordingly or reject the return.

How to Return
To start the return process email us at support@wilderwoofs.com with your order number, and we’ll guide you through the process. Return shipping is the customer’s responsibility, and we recommend using a trackable service to ensure it arrives safely.

Damaged or Faulty Items
If your order arrives damaged or faulty, contact us immediately at support@wilderwoofs.com with photos of the item and packaging. We’ll resolve the issue by offering a replacement, repair, or refund.

Refunds
Once your return is received and inspected, we’ll process your refund within 5 business days. You’ll receive email confirmation once your refund has been issued to your original payment method. Refunds include the cost of the returned product(s) and any initial shipping fees.

Exchanges
We don’t offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.