Shipping Policy

Where do we ship?
We currently ship to all EU countries!

Shipping Costs
Shipping within the Netherlands costs €6. For most European countries, shipping is €10, while orders to Greece and Malta have a shipping fee of €13. Orders over €200 qualify for free shipping across the EU.

Estimated Delivery Times
Each leash is handcrafted with care upon order, ensuring top quality for you and your pup. Please allow 2-3 weeks for us to craft and prepare your order for shipping. Once your order is dispatched, delivery within the Netherlands typically takes 1-2 business days. For most European countries, delivery can take 5-10 business days.
Please note: Delivery times are estimates and may vary depending on your location and postal service conditions.

Shipping Carrier
We ship all orders via PostNL to ensure a reliable and safe delivery.

Tracking Your Order
You will receive a tracking link via email as soon as your order has been dispatched. This allows you to follow your order’s journey right to your doorstep.

Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us. If your order was shipped to a home or work address, please check with your household members, neighbours, reception, or colleagues to see if they accepted the delivery.

Need Assistance?
Have questions about your order or need help? Feel free to reach out anytime – we're here to help!